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ittescrm Looking for a new challenge as a Customer Success Manager in Flanders? 
 
ittescrm is a Salesforce provider in Belgium, building on 2 years of experience in CRM and marketing solutions. Salesforce is the business platform of choice and an established value worldwide for companies within various industries. 

We at ittescrm distinguish ourselves by always having a thorough understanding of our clients' business. With the guidance we provide to our customers during the projects, we ensure that everything runs efficiently and smoothly and that we can deliver another success story.

We believe in “the power of a total solution” 
 
Are you the person who puts customer friendliness first? Do you see opportunities in problems that can be solved? Then we are looking for you! 

Boost your career and join us, ittescrm is  a Salesforce provider in Belgium. Salesforce is the business platform of choice and an established player worldwide. We focus 100% on consultancy, but work in project mode and do not outsource our consultants. The big advantage of this is not only that there is always a nice group feeling, but also that you can grow much faster.  
Besides a great job, are you looking for a fun team to work with? Are a free trip in 2024, multiple great team-buildings and fun afterworks things that sound like music to your ears? Then read on and find out more about your future position!

Your future tasks

As Customer Success Manager you act as trusted advisor by guiding the customer in an optimal adoption of the solutions we implement and you make sure that the implemented solution is sufficiently focused on the end users. Furthermore, you stimulate new opportunities by introducing the customer to the new functionalities.   

A short overview:

• You offer our customers support in using Salesforce. You give training and will coach our customers.
• You are responsible for implementing customer success best practices.
• You monitor the usability of the implemented projects;
• You establish a long-term follow-up plan to monitor compliance with customer best practices and pinpoint any bottlenecks.
• You are responsible for supporting the sales team by assisting them with demonstrations of our solutions with current customers;
• You will follow up with customers and also generate new opportunities where possible.

Who are you? 

Within the position of Customer Success Manager, we are looking for the following person:
You hold a higher education degree;

• You have at least 2 years of experience as a Customer Success Manager or in a Salesforce environment;
• You have a customer friendly attitude and enjoy coaching people;
• You are not shy about being on a stage and have a strong interest in providing training to improve the customer experience;
• You are solution oriented. When you see a problem, you actively think of solutions and generate new opportunities;
• You are a sales driven person. You are a crack at recognizing opportunities and you can assess how and when to generate them. 
• In addition, you are communicatively strong in both Dutch and English, knowledge of French is a plus; 
• Finally, you can work independently and always make sure to respect your planning.

What do we offer you? 

• Of course we don't expect you to do all this for a nice smile. That's why we offer you the following as Salesforce Customer Success Manager:
• An attractive salary, complemented by numerous fringe benefits such as, meal vouchers, a company car, enz...
• Your workplace is located at the headquarters in Turnhout. On top of that, there is a lot of flexibility regarding working hours and teleworking.  
• Within ittescrm you can count on sufficient guidance and training, so that you can become a real expert in your field;
• We offer you a fun, young and dynamic team where the group atmosphere is maintained through multiple teambuildings, a free trip and fun afterworks;

Is this vacancy made for you? Are you the Salesforce Consultant we are looking for to complete our great team of Cloudblazers? Then don't hesitate and apply via toreno@ittesit.be.